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Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.
Problem solving skills are highly sought after by employers as many companies rely on their employees to identify and solve problems.
A lot of the work in problem solving involves understanding what the underlying issues of the problem really are - not the symptoms.
Interpersonal relationships fail and businesses fail because of poor problem solving.
This is often due to either problems not being recognised or being recognised but not being dealt with appropriately.
It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately though there is no one way in which all problems can be solved.
You will discover, as you read through our pages on problem solving, that the subject is complex.Of course for the CEO wanting to increase profits there may be many more barriers preventing the goal from being reached.The CEO needs to attempt to recognise these barriers and remove them or find other ways to achieve the goals of the organisation.In order to be effective at problem solving you are likely to need some other key skills, which include: It is worth also considering our own view of what a problem is.We are constantly exposed to opportunities in life, at work, at school and at home.If you are hungry then your goal is probably to eat something.If you are the head of an organisation (CEO), then your main goal may be to maximise profits and this main goal may need to be split into numerous sub-goals in order to fulfil the ultimate aim of increasing profits.Following our examples above, if you feel hungry then your goal is to eat.A barrier to this may be that you have no food available - so you take a trip to the supermarket and buy some food, removing the barrier and thus solving the problem.Trying to solve a complex problem alone however can be a mistake.The old adage " Effective problem solving usually involves working through a number of steps or stages, such as those outlined below.