Try to form your goals in the sense of actions you can take to achieve the desired goal.
Take time to brainstorm possible ways to resolve the problem.
Our first step is the identify the problem that your customer is experiencing.
You may come across a customer that is having a difficult time explaining what is wrong.
Try to define your goals specifically, while making them as realistic and attainable as possible.
An example of a poor or broad goal is "I want to be happy." First, define what happiness means to you and what you can do to feel happier overall.Bill is very confused because the first person he spoke to said it wouldn't be a problem and that she resolved the issue. After Bill has cooled down, he decides to give it one more try.He calls the customer service department and gets a different representative who is able to get him a prepaid label to send the extra items back at no cost to Bill and refund his money.Bill just placed a large order from an online grocery/household items store.He noticed that he accidentally put a wrong quantity in for one of the items so Bill called the company's customer service department to see if they could change the order before it ships.If you are a customer service representative, you want to use four steps to problem solving when you come across a customer issue or complaint.These steps include: define the problem, generate potential solutions, select a solution, and implement and follow up on the solution.They maybe said something along the lines of "Why did I listen to you? People often seek outside advice to remove responsibility from their own shoulders. Below are concise descriptions of the 7 steps for effective problem solving.Taking responsibility for one's own actions and words is the hardest part of making decisions and resolving issues. This problem solving technique is commonly used by psychologists in the counseling process to assist individuals in finding a solution on their own, and put it to use in a real scenario. There may be multiple issues within a single situation.Bill is relieved, but thinking to himself 'why was each representative so different?' Let's discuss the problem solving process that the second representative should have gone through in order to resolve the issue and keep the customer happy.